Author Archives: zincheong

Expanding Your Business Abroad by Leveraging on Marketplaces

There is a consensus amongst business owners and senior executives that overseas expansion is important for growing one’s business. According to a report conducted by Stripe in 2019, 88% of Singaporean online businesses sell beyond the local market. This makes Singapore-based businesses the world’s keenest to expand overseas in the world, followed closely by those

Customer Appreciation – Expanding Possibilities Together Growth through Partnerships

On the 25th of April, UrbanFox hosted our first ever Customer Appreciation event at the Keppel Leadership Institute. Located at Harbourfront, the site overlook Keppel Bay which include the luxury waterfront residence the Reflections and award winning marina. The theme of the event was exploring opportunities and growth through partnerships. We invited customers and guest

Omnichannel customer experience and how to implement a winning strategy (Infographics)

Understanding the omnichannel consumer: In this highly connected world, the line between online and offline are blurring. Customer expectations are rising, and they choose to engage with brands across channels that can deliver smart, personalised and seamless experiences. A study conducted by Salesforce reveals that 75% of consumers expect a consistent experience wherever they engage

How Companies Embrace and Create a Seamless Customer Experience

In the past, shopping experiences start and end in the store. Now it is a journey across multiple channels – website, marketplace, mobile, in-store and over the phone. With the expectations of shopping anytime, anywhere and via any device by the modern consumer, Companies are challenged to create an integrated customer experience across all their