Category Archives: Customer Experience

What is the main differences between Fulfillment Centers and Warehouse

Despite the terms being used interchangeably, the truth is warehouses and fulfilment centres are substantially different.   Warehouses, defined as commercial buildings, were traditionally used to stockpile goods until they were required to be shipped out. Goods in the warehouse are stored at maximum capacity for an extended period of time.  However, due to the

How Companies Embrace and Create a Seamless Customer Experience

In the past, shopping experiences start and end in the store. Now it is a journey across multiple channels – website, marketplace, mobile, in-store and over the phone. With the expectations of shopping anytime, anywhere and via any device by the modern consumer, Companies are challenged to create an integrated customer experience across all their