Intern, Operations (eCommerce)

Posted 8 months ago
Candidate will be hired under UrbanFox, a subsidiary of Keppel Logistics. 
Our Team
Our Operations (eCommerce) team consist of a group of motivated individuals always surging with energy. We pride ourselves in our ability to work together as one, meeting every demands day-to-day at a snap of the finger!
The Role
You will be the assisting with the orders fulfilment process once a customer (like you and I) have placed an order online! Sitting inside the Operations (eCommerce) department, this is a highly driven team that places teamwork and communication above all things.


  • Fulfill orders from Lazada, Shopee, Qoo10, and Urbanfoxstore according to channel service level agreement
  • Overseeing and coordinating the fulfillment process and shipments
  • Update shipping status on the channels
  • Monitoring inventory levels and submitting orders to the warehouse
  • Ensure that purchase orders are sent to suppliers
  • Coordinate with suppliers to prepare goods to be delivered to customers
  • Work with customer service to address customers’ queries to ensure customer satisfaction
  • Troubleshoot issues relating to order shipments, eCommerce purchases, order fulfillment, etc
  • Manage returns and exchanges
  • Any other ad-hoc duties assigned by supervisors

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