My main responsibility includes planning and managing resources such as our drivers and vehicles. Through proper management of drivers, we strive to achieve shorter delivery time, improved turnaround times, faster delivery route and greater flexibility of our operations. During peak seasons or when experiencing an influx on-demand request, it is vital to plan our resources early to cope with the increase in volume. As the saying goes, “if you fail to plan, you plan to fail”.
I am also responsible for providing our drivers with an environment that promotes progressive growth and family-like culture to our fellow drivers. Operations are the backbone of every logistics company. Therefore, it is essential to maintain a healthy and motivated team where whom we can rely upon and support each other to create a smooth operation.
– Shahrul, Transport Operation Manager